Shipping & Delivery Policy

We ship high-value jewellery with care. This policy describes how your orders are packed, insured, dispatched and delivered.

1. Order Processing

• Ready-to-ship items are typically dispatched within 2–5 business days of order confirmation and successful payment.
• Made-to-order / customised pieces may take 10–20 business days; the expected timeline is shown at checkout or communicated by our team.
• Orders are processed on business days (Monday–Sunday), excluding public holidays.

2. Shipping Charges

• Free insured shipping is offered across India on all prepaid orders, unless stated otherwise on the product page.
• Any applicable charges will be displayed clearly at checkout before payment.

3. Insured & Secure Delivery

All shipments are fully insured in transit and sent via reputed, trackable courier / secured logistics partners. Tamper-evident, discreet packaging is used for security. A valid photo ID and/or OTP may be required at the time of delivery.

4. Delivery Timelines

• Metro cities: approximately 2–4 business days after dispatch.
• Other locations: approximately 4–8 business days after dispatch.
• Timelines are indicative and may vary due to courier delays, weather, or regulatory checks.

5. Order Tracking

Once dispatched, you will receive a tracking link/number by email/SMS. You can also contact us for real-time status.

6. Delivery Address & Attempts

Please ensure your shipping address and contact number are accurate. Couriers typically make 2–3 delivery attempts. If delivery fails due to an incorrect address or unavailability, re-shipping charges may apply.

7. International Shipping

We currently ship within India only. For international enquiries, please contact us.

8. Digital Gold & Silver

Digital gold is stored electronically in your account and does not require physical shipping. Physical redemption (coins/jewellery) is delivered per the timelines above or made available for showroom pickup.

9. Need Help?

For shipping queries, contact opsoni9339@gmail.com or +91 86962 48744 (Mon–Sun, 10:00 AM – 7:00 PM).